Joya game Privacy Policy — Your Data Is Our Responsibility
Last Updated: January 1, 2025
At joya game, your privacy is our highest priority. This policy clearly explains how your personal information is collected, used, and kept secure when you use our platform. Please read this policy carefully before you start using the platform, as it forms an important part of the agreement between you and us. We believe transparency and honesty are the foundation of a trustworthy platform.
What Data We Collect & Why
Personal Identity Information
During registration, your name, mobile number, email address, and date of birth are collected. This information is essential for creating and managing your account, and is also used to fulfill legal obligations. As part of identity verification (KYC), your national ID card or passport details may also be requested. This information is stored on our secure servers and protected with industry-standard encryption technology. Your identity information is never used for third-party advertisers or any other commercial purpose.
Financial & Transaction Data
Necessary payment method details are collected during deposits and withdrawals, such as mobile banking numbers or bank account information. We only retain the minimum information required to complete transactions and never store unnecessary financial details. All financial data is transmitted via SSL encryption, making it unreadable to outside parties. Transaction history is monitored to prevent fraud and ensure secure payments. This information may be provided to regulatory authorities upon lawful request.
Usage & Activity Data
Behavioral data — such as which games you play on the platform, how long you spend, and how you navigate — is collected automatically. This data is used to improve our services, deliver a personalized experience, and identify technical issues on the platform. Technical information about your device type, operating system, and browser may also be collected. This data never reveals your identity; rather, it is analyzed in aggregate. Our goal is to create a smooth and enjoyable gaming experience for you.
Cookies & Tracking Technology
The joya game website uses cookies and similar technologies to make your browsing experience easier and more personalized. Essential cookies are used to maintain login sessions, remember language preferences, and carry out security verification. You may disable non-essential cookies through your browser settings, though this may limit certain platform features. We never use third-party advertising tracking cookies. Contact our support team for detailed information on managing cookies.
Your Rights & Our Commitment
Right to Data Correction
You can view and update the personal information stored in your account at any time. If any details are incorrect or outdated, notify our support team and we will update them promptly. Ensuring the accuracy of your information is in our interest as well.
Data Deletion Request
After closing your account, you may request that your personal data be deleted. All data not subject to legal obligations will be deleted within the specified timeframe. Contact our support team for more details about this process.
Data Portability
You have the right to request a copy of your personal data. We will provide it to you in a simple, readable format. To make this request, contact our support team and verify your identity.
Data Protection Guarantee
We use industry-standard security technology to keep your data safe. In the event of a data breach, we will notify you promptly and take the necessary steps. Your trust is our most valuable asset.
Third-Party & Data Sharing Policy
Joya game never sells your personal information to advertisers or any other commercial entity. However, in certain circumstances, limited information may be shared with trusted third parties — such as payment processors, identity verification services, and technology infrastructure providers. All such partners are contractually bound to uphold our privacy standards. We are obligated to provide necessary information upon receiving a lawful order from Bangladesh law enforcement or regulatory authorities. Any such data sharing is always kept to the minimum necessary scope.
We are not responsible for the privacy policies of external websites linked from our platform. We recommend reading the privacy policy of any third-party site before visiting it.